At Rudradivine, we ensure that our customers receive authentic and high-quality religious products. If you receive a damaged, defective, or incorrect item, you can request an exchange within 2 days of delivery.
1. Eligibility for Exchange
An exchange will be accepted only if:
✔ The product is damaged, defective, or incorrect.
✔ You report the issue within 48 hours of delivery with clear photos/videos as proof.
✔ The item is unused, unwashed, and in its original packaging.
2. Non-Exchangeable Items
⛔ Used, altered, or damaged items due to customer handling.
⛔ Items purchased under discounts, sales, or promotions.
⛔ Custom-made or personalized products.
⛔ Minor variations in color, design, or size that do not affect usability.
3. Exchange Process
✔ Step 1: Contact us via WhatsApp or Email with your order details and proof of issue.
✔ Step 2: Our team will review and approve the exchange request.
✔ Step 3: If approved, you must ship the product back within 3 days (return shipping charges to be borne by the customer).
✔ Step 4: Once received and verified, we will send the replacement product as per availability.
4. Exchange for a Different Product
✔ If the requested replacement is unavailable, you may choose another product of equal or higher value (price difference to be paid by the customer).
5. Contact Us
For exchange-related queries, reach out to us:
📞 +91-7988513570
📧 info@rudradivine.in