At Rudradivine, we are committed to providing 100% authentic and high-quality religious products. Our refund policy is designed to be fair and transparent while ensuring customer satisfaction.

1. Eligibility for Refund

A refund will be issued only under the following conditions:

✔ The product received is damaged, defective, or incorrect.
✔ The issue is reported within 48 hours of delivery with clear photos/videos as proof.
✔ The item is unused, unwashed, and in its original packaging.

2. Non-Refundable Items

⛔ Products that are used, altered, or damaged due to customer handling.
⛔ Items purchased under special discounts, sales, or promotions.
⛔ Custom-made or energized products.
⛔ Minor variations in color, design, or size that do not affect usability.

3. Refund Process

✔ Step 1: Contact us via WhatsApp or Email with order details and proof of issue.
✔ Step 2: Our team will review and approve the refund request.
✔ Step 3: If approved, the refund will be processed within 5-7 working days via the original payment method.

4. Replacement Option

Instead of a refund, customers may opt for a replacement of the same product (subject to availability).

5. Order Cancellation

✔ Orders can be canceled before shipment for a full refund.
⛔ Once shipped, orders cannot be canceled.

6. Contact Us

For refund-related queries, reach out to us:

📞 +91-7988513570
📧 info@rudradivine.in